<aside> 🚀 the calldesk builder makes it easy to create a voice virtual voice agent and deploy them in minutes.
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<aside> 🔒 To access and interact with the Builder view, you need the Build role on the account. Please note that some components are accessible with the Supervision role, such as Flash messages or Training
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To familiarize yourself with the tools of the toolbar located on the left of the workspace, you can quickly consult this link 1. Build the conversation script You will come back to this in more depth when your use of the studio is clearer.
If you want to retrieve information from your customer such as their last name, first name, the brand of their car or their coffee machine, this section is for you!
An entity is information you want to extract from what the caller said. For example, it can be the caller's last name, their insurance contract number, a city, a country... It can be anything you want to store the value.
<aside> 💡 Be careful not to confuse intents and entities. Intents can be seen as the general meaning of a sentence, for example, the caller wants to give their age. You'll add example sentences to the intent dataset to train the model to recognize when the caller wants to give their age. An entity is the specific age value that you want to store for further processing, for example, you want to check if the age is greater than 18.
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