What is this action?

It allows to inform the opening hours of a call center in order to know if the caller can be transferred to an agent or not.

Or more broadly if the call center is open or not to continue the script according to the two possible solutions: open or closed, and build the continuation of the script according to the two solutions.

How to use it ?

How to parameterize this action and use it in a script?

1. add the Studio Action in the script & select "Check callcenter opening hours"
2. fill in the "Schedule" adding business hours for each open days
3. you can add various time windows for each day
4. keep empty the closed days
5. nice ! you can close the Studio action window

How to link the card to the script ?

Input required : NO

Outputs exiting from the card :

• if the call center is opened —> contextKey : opened
• if the call center is closed —> contextkey : closed

Incoming transitions in the Action Studio will come out with one of two context keys: opened or closed in their context.

In order to use them, you must add the condition:

• "opened" towards the script corresponding to the situation where the call center is open,
• "closed" towards the script corresponding to the situation where the call center is closed.

—> don't forget to add these keys to the multiple conditions