When should I use this Studio action?

To add in the context the entity value parsed by to the "initEntityParser" studio action, so that the bot remembers the value in order to use it later in the script

Refers to:

SA - init custom entity parser

How to parse an entity and use it in the bot ?

<aside> ⚠️ Do NOT use accent in the custom entity parser.

</aside>

CallDesk Dashboard

Bot HOW TO

Why should you need to do it ?

Sometimes it is necessary to create a small database in order to recognize several very distinct elements, for example :

• list of names --> to simulate that we recognize the names of customers
• list of dishes --> give the choice to choose
• color list --> recognize colors
• ...

It could be possible to create intents corresponding to "names", "flat", "colours" but it would have been long : create several intents, add quite different utterances between each intents... whereas the studio actions "initCustomEntityParser" and "processCustomEntity = addParsedEntityToContext" allow to do it and add only one intent.

How to do it ?

First :