What for?

• This is used to remember one caller's data from one call to another
• For instance, remember that the phone number (+336123456789) belongs to Mr X

• The benefit is that you won't need to ask several time the same information to one caller
• Saving her(him) a lot of time
• Lowering Customer Effort Score & improving satisfaction

• You can also use this feature to manage calls reiteration

GDPR-compliant

• We take caller's privacy very seriously
• This feature has been designed and validated with our DPO advisor

• Caller's agreement is required to save the data
• At any time the caller can delete his data

• The remember data is used within the call ONLY
• No Studio user can access and read it.
• It's totally safe.