What is a Module?

A module is a way to import any of your bots into a bot.

It allows building standardized mini-script, which means:

• "plug&play": ready to use scripts
• optimized in calling experience and comprehension

How to use a module?

You need to insert the node in the script and select the account id, bot name, and bot version of the bot you want to use as a module in the main bot.

Many modules are available in calldesk-modules and calldesk-modules-en to pre-build use cases. For more information about module usage, please follow dedicated formations with our support team.

Module stats prefix is optional: for legacy Statistics mode, it allows to give a prefix to all the statistic blocks defined inside a module.

How to create a module?

Any bot you create can be accessible as a module in another bot.

Any bot importing your bot as a module will begin the script through the Start node, and will leave the module in Done action.

Then deploy your bot on a dev environment to test it as a module.

However, for production usage:

• we advise deploying the bot used as a module to a production version (v1 for example).
• we advise deploying on another version (v2 when the first version was v1) if the bot has been updated too much between the current version and the new one.

How the updates of the module are applied to the bot using this module?

When you use a module in a specific version, any new deployment of the module in this version will:

• not impact any version of your bot deployed before the update if they are not re-deployed: a version of the bot is “immutable”
• impact any version of your bot deployed after the update: the latest version of the module is used when you’re deploying your bot