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Hundreds of companies are now equipped with AI-powered voice agents that automate repetitive calls in their contact center. When millions of interactions rely on our voice agents every day, how can we ensure the reliability of the solution and guarantee the security of callers' data? Damien Gallet, Security & Reliability Manager at calldesk, explains our security management founding principles.

Ensuring the security of its users' data is often perceived as a constraint. However, at calldesk, we believe that security is a real enabler. For this reason, we work hard to provide our customers with solutions that benefit from the latest advances in terms of data protection, but also resilience.

In addition to the benefits for the business and the contact center, implementing AI-powered voice agents allows for increased security in user data management, and even on the entire contact center reliability.

To ensure that these values are respected on a daily basis, we have implemented several founding principles.

Every call matters

In customer relations, a single bad experience can degrade the caller's brand perception. At calldesk, we make sure that all calls are handled as planned.

GDPR by design

When we began developing our product in 2016, GDPR was in the making, and ensuring the security of user data was becoming central to a growing number of organizations. Convinced that this trend was marking a profound transformation in the relationship between customers and businesses, we designed our technology to be natively GDPR compliant.

Solutions at the forefront of security

We only choose partners that offer the highest levels of security on the market, and we implement a high touch security approach to orchestrate our solution over and above these services.