What is it for?

The Done action is used to signal the end of the discussion script.

There are 2 distinctions to make depending on where the Done action is used:

• When used in the main voice agent script, these actions mark the end of the conversation.
• When they are in the module script, they allow the conversation to return to the output of the module in the main voice agent (or the module in which another module(s) is/are used).

The Done action can have 2 different values that represent either the discussion is considered as a success (the caller was treated as expected) or a failure (for example, the voice agent was not able to understand the caller at one point).

• true means that the discussion is considered as a success
• false means that the discussion is considered as a failure

<aside> ⚠️ It is mandatory that every paths of the script ends with a Done action. If it’s not the case, you will get an error in the helper and you won’t be able to deploy your voice agent in production.

</aside>

Those results are then used in the calls Table view to have an overview of the discussions that are a success or a failure, using the tags: