As a calldesk partner, you can’t do the WhatsApp integration by yourself, since there is a strict business process to respect with Meta. But no worries, we will accompany you in the request so that your voice agent can be joined on WhatsApp.

<aside> ⚠️ Note that the process will take around 20 days for Meta to validate the request

</aside>

Step 1 - Ask calldesk to request a WhatsApp integration for you

The first thing you need to do is to contact our support team and give them all the information they need to start the process with Meta.

Please, use the following email template and fill in the information:

Email address: [email protected]

Object: WhatsApp Integration Request for <NAME OF YOUR CUSTOMER>

Content:

Please find in this email the details of our WhatsApp integration request:

• account and bot name of the customer on calldesk studio

Best regards

<Partner name>

Step 2 - Approval for Twilio

⏱️ A few minutes to complete

Twilio is our provider for WhatsApp numbers. We will request Twilio to set those numbers.

Your customer has to approve Twilio's request in Facebook Business Manager :

1. The client, not the ISV, must access the Business Settings page on Facebook Business Manager.
2. Click Requests.
3. Click "Approve" on Twilio's request.

Step 3 - Authentification for your customer

⏱️ A few minutes to complete

Your customer has to submit Business Verification on Facebook Business Manager.

Step 4 - Administrative procedure on WhatsApp, Twilio & calldesk side

⏱️ About 20 business days

Most of the procedure waiting time is unfortunately not over our control but on the WhatsApp side.