Some information to start ℹ️

• Majority of features used for voice agents are used for chatbots like say, set, do actions. Obviously, transfer actions and playing audios are irrelevant.
• A new key was created to know if the bot was hit by the chat or the call: [meta.headers.channel](<http://meta.headers.channel>) Possible values are "chat" and "voice".
• In the same idea, you can adapt your script according to the type of chain. With an SMS channel conversation, you can make a self-help call whereas with a call conversation, you can say that you are unable to meet your customer's needs.
• You cannot currently use information located in the meta key, especially headers such as callerNumber or channel . If a condition on these context keys is necessary, we recommend defining a context key with the value "{meta.headers.channel}"

• The two numbers defined for each channel are available. However, you can block any of them if necessary.
• SMS numbers are provided by Twilio starting with "06" or "07" and no emergency number exists.

How to deploy your conversation in an SMS channel 🏗

1. Once you've designed your script well, with a text-friendly customer experience as usual, save your changes.
2. In the settings, add a number for each environment named "SMS channel"

1. Deploy your chatbot on each environment of which you define a number.