Objective

The checkpoint is used to monitor the calls flow.

By counting how many calls went through one checkpoint, it will provide quantitative metrics in order to assess the performance of your bot and compare it to the market standards.

How to set it up

Basics

The stat checkpoint is available in the node panel on the left.

Add one checkpoint to your script to start counting calls.

Configuration

There are 2 mandatory and 1 optional field to fill in :

1. Step*: the moment in the conversation, for instance, “Call reason question”
2. Status*: the status of the call when going through this checkpoint (more info below), for instance, “Success” or “Conversation error”
3. Reason (optional): the reason of the call status, for instance, “Not understood intent” in one of the 3 reasons by default of the status “Conversation error”

More on Step

Open steps configuration

The steps order is specific to your use case. It can be set up by clicking on the cogwheel button