<aside> ⭐ The chat view is recommended for a qualitative analysis of the conversations

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The chat view is divided in 2 spaces:

• The left side of the screen allows you to filter and scroll through the calls
• The right side shows you the detail of the selected call

1. Calls listing

• Screenshot

The calls listing uses the same kind of interface as the one we have on our mobile phones.

By visualizing main call data - such as the caller's phone number, the date and time - you can easily identify the calls you want to focus on. Click on one call banner to show the details of the call on the right side on the screen.

To ease navigation you can also use the filters on the top left of the screen.

1.1. Calls filters

• Screenshot
• Click on the Filters button to open the advanced filters section
• From this interface, click on Add filter to combine several filters and focus on one calls typology

1.2. Quick filters

• Screenshot

Use the quick filters shortcuts just above the search bar to isolate calls in Success, Failure or Hung up status