An entity is information that you want to extract from what the caller said. As an example, it could be the last name of the caller, its insurance contract number, a city, a country... It can be anything that you want to store the value of.
<aside> 💡 Be careful not to confuse intents and entities. Intents can be seen as the general meaning of a sentence, for instance, the caller wants to give its age. You will add examples of sentences into the intent dataset to train the model to recognize when the caller wants to give his age. An entity is the specific value of the age that you want to store for further processing, for example, you want to check if the age is above 18 years old.
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<aside> 💡 Once you’ve created your entities, don’t forget that you also have to create the associated intents in the 3. Add intents and utterances page. Try to add enough examples so that your voice agent has a good understanding rate.
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