Create a Flash message in Datas —> Flash messages (client facing part)

• Click on "Add flash message"
• "Message will be played" select "Manually" in order to play it if it's activated (via the toggle button)
• Choose the name of the flash message in order to recognise it rapidly in the flash messages' list
• Choose the "Step" = the location of the Studio Action Flash message in the script
• Choose the condition the play this Flash message :

• "Every time" if you want to play it every time a caller is going down if te Flash Message is activated

  

• "On condition" if you want to play it in the case where the call concern a particular context key ( = Label):

  • choose the "Label" ( = context key)

    

    • If you selected the Data Souce : "Source files" in the Studio Action in the script, you will see a list of the context keys in a dropdown

    

• write the audio message to play to the callers, try the audio with the player in order to listen the message

• you can choose to send an SMS to your caller by choosing "send" in the dropdown :

• Sender name: allows you to choose the name displayed on the SMS received by the caller

• SMS text message: is the text that will be contained in the SMS received by the caller. It can contain several information included during the call by using existing context keys and added to the context (thanks to Set & Update Actions for example).

  • try to use as few special characters as possible as the message will be large and may cost more,
  • the SMS counter in the bottom right corner is only a vague indication, for a more precise estimation, you have to use the tool included in the tootip, but it is again only an estimation.

• choose the "After message": the action following you audio message:
  • "Continue" is to continue to run the script
  • "Ask to continue" is to ask to the caller if he want to continue or hang-up after the audio
  • "Hang-up" to hang-up after the played audio (don't forget to say goodbye! )
• click on "Create" to save it
• click on the toggle button in order to activate it (—> will be activated if the button is green)
• click again on the toggle button in order to disable it (—> will be disable if the button is grey)

Complete documentation (from script to the activation of a FM):

SA - flash message